Refund Policy

At Rossen Jeans, we strive to provide you with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility:

• To be eligible for a refund, items must be in their original condition, unworn, with tags attached, and returned within [number] days of receiving your order.

2. Initiating a Refund:

• Contact our customer support team at [Email/Phone] to initiate the refund process.
• Clearly state the reason for the return and provide relevant order details.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within [number] business days.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
• We recommend using a trackable shipping service for returns.

5. Non-Refundable Items:

• Certain items, such as gift cards, are non-refundable.

6. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact us immediately.
• We will arrange for the return shipping and send you a replacement or issue a full refund, as per your preference.

7. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check your bank account and contact your payment provider.
• If the issue persists, contact our customer support for further assistance.

8. Changes to Refund Policy:

• Rossen Jeans reserves the right to update or modify this refund policy. Any changes will be posted on our website.

By making a purchase with Rossen Jeans, you agree to adhere to and accept the terms of this refund policy. If you have any questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing Rossen Jeans.